- We need to build win/win relationships
- A relationship where emotional bank accounts are high and both parties are deeply committed to Win/Win is the ideal springboard for synergy
- You make deposits into the emotional bank account through genuine courtesy, respect, and appreciation for that person and for the other point of view
- You listen more, you listen in greater depth
- You express yourself with greater courage
- You aren’t reactive
- You go deeper inside yourself for strength of character to be proactive
- You keep hammering it out until the other person begins to realise that you genuinely want the resolution to be a real win/win for both of you
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