Emotional Bank Accounts and Relationships

  • We need to build win/win relationships
  • A relationship where emotional bank accounts are high and both parties are deeply committed to Win/Win is the ideal springboard for synergy
  • You make deposits into the emotional bank account through genuine courtesy, respect, and appreciation for that person and for the other point of view
  • You listen more, you listen in greater depth
  • You express yourself with greater courage
  • You aren’t reactive
  • You go deeper inside yourself for strength of character to be proactive
  • You keep hammering it out until the other person begins to realise that you genuinely want the resolution to be  a real win/win for both of you

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