Building Better Relationships

Become genuinely interested in their life
Smile when dealing with people
Remember people’s names
Be a good listener
Talk in terms of people’s interests
Make other people feel important
Win people to your way of thinking
Avoid arguments
Show respect for other peoples opinion
Admit it when you are wrong
Begin conversations in a friendly way
Get the other person to agree with you as easily as possible (“yes, yes”)
Let the other person speak
Let the other person feel that the idea is theirs
Genuinely try to see the other person’s viewpoint
Be sympathetic with the other person’s ideas and desires
Appeal to the other person’s nobler motives
Dramatise your ideas
Throw down a challenge to the other person
Don’t criticise 
Don’t condemn 
Don’t complain 
Give honest and sincere appreciation
Arouse in other people an eager to want to help

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